Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your account and visiting the 'Order History' section.
What is the return policy for sneakers?
We offer a 45-day return policy for most items. Products must be in their original, unworn condition and include the original packaging. Returns can be made via mail or at any physical Foot Locker store location.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
How do I know if a release is 'Launch' or 'General Release'?
High-demand 'Launch' products are often marked on our Release Calendar. These items may require entry into a sweepstakes via our mobile app or follow specific first-come, first-served rules.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are the products sold on your site authentic?
Absolutely. Foot Locker only sells 100% authentic products sourced directly from the brands we carry, such as Nike, Jordan, Adidas, and New Balance.